Grievance Redressal Policy

Brand: My24Hr Private Limited

Email: info.my24hr@gmail.com

At My24Hr Private Limited, a trusted name in the health and wellness industry since 2025, we are committed to delivering quality products and maintaining high standards of customer satisfaction. We understand that sometimes issues may arise, and this policy is designed to provide a clear process for addressing and resolving your concerns effectively.

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Objective

Our objective is to establish a fair, transparent, and responsive grievance redressal mechanism to ensure that customer complaints are handled professionally, impartially, and in a timely manner.

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Grievance Redressal Process

We follow a structured two-tier grievance redressal process, ensuring your concerns are acknowledged and resolved efficiently.

Level 1 – First Point of Contact

If you are facing any issue or have a concern for the first time, please reach out to our customer support team through the following channels:

• Email: info.my24hr@gmail.com
• Phone: 9205202514

Our team will aim to investigate and resolve your concern within 3 to 5 working days.

Level 2 – Escalation to Grievance Officer

If you are not satisfied with the resolution provided at Level 1, you may escalate the matter to our designated Grievance Redressal Officer:

• Mr. Uday Singh
• Grievance Redressal Officer
• Contact Number: 9205202514
• Email: info.my24hr@gmail.com

Your grievance will be independently reviewed, and a resolution will be provided within 7 working days of receiving the escalation.

Policy Scope

• This policy applies to all customers and non-customers of My24Hr Private Limited.
• It aligns with the advisory and guidelines issued by the Government of India.
• We aim to provide an open and accessible platform for grievance resolution in a customer-friendly manner.

Thank you for choosing My24Hr Private Limited. We are committed to continually improving your experience and are always here to assist you.